Frequently Asked Questions (FAQs)

Why Are My Zaps Are Not Being Sent?

See the explanation and solution in the No Data is Being Sent to Zapier chapter.

Can I Add Multiple WooCommerce Installations to My Zapier Account?

Yes you can!

Info

You need to install the WooCommerce Zapier plugin on each of the WooCommerce sites, which typically means purchasing multiple subscription for the Zapier Integration so each site can be eligible for updates and support. Each of those sites can be connected to the same Zapier account if you wish.

Can I Use a Separate Zap for Each Product in an Order?

Each Zap set up will apply to all orders (and thus all products) by default, however a Filter by Zapier or a Paths by Zapier step can be added to each individual Zap so that it will only act (for example) on orders for a specific product name or SKU.

To set this up, you will need to create a separate Zap for each individual product or product category you want to have a specific action related to.

Then you will need to set up a conditional filter inside each of those Zap’s to specify which product you want it to fire for, and finalise it with an action (such as sending it to a specific spreadsheet).

With this setup, you would have a Zap for orders for each individual product in your store.

Please see the Integrating with More than One Service chapter for more details on Filter and Paths.

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This approach works well for stores with a small number of products, however if your store has many products (each needing their own Zap) then this approach isn’t very scalable or performant.

What About Order Line Items?

The WooCommerce Zapier plugin includes line item support since version 1.9.0. This includes having full support for handling arrays (lists) of data (such as multiple order line items).

Multiple line items can be used in supported action. For example you can create an itemised invoice in Quickbooks or Xero with multiple (separate) line items, provided that both Apps support line items.

Alternatively, you can use the Line Item in an Order trigger.

The same is true for all the other “array” type fields. For example in an order the downloadable_files and the notes fields.

Warning

Zapier can support line items for specific apps but does not do so by default, so you’ll want to check to see if the action you’re want to pair with WooCommerce Zapier has line item support. Most often line item support relates to invoicing and financial apps, but some other apps do have support as well.

Please be careful while setting up the “Line Item in an Order” trigger. Tasks can be stopped and Zap can be disabled if the order doesn’t have line item. This usually not happens on production site, but common during development.

Can This Extension Do [feature]?

New features are added to this extension based on customer demand.

We recommend searching for your idea on the WooCommerce Zapier Ideas Forum.

  • If your idea has already been suggested, please add your vote for it.
  • If your idea hasn’t already been suggested, post your idea on the Ideas Forum so that others can vote on your idea.

We review WooCommerce Zapier Ideas Forum suggestions regularly, and use the votes to understand how many customers are interested in the ideas posted. We then take this into account when planning future releases of WooCommerce Zapier.

How Can I Change the Format of the Order Date Field?

By default, the Order Date field is supplied in a universal timestamp format (ISO 8601 as per Zapier’s specification).

If required, the date/time format can be changed in your Zap by adding a Formatter action to your Zap. For further reference, see the Formatter chapter.

Example Date Formatter
Example Date Formatter

Can I Send Previous (Historical) Data to Zapier?

After you install and configure WooCommerce Zapier, it will act on Resources that are changed from that point onwards.

For example, it won’t automatically send all previous orders to Zapier, but for certain Trigger Rules you can send data manually. For further reference see Manually Sending Data chapter.

What Data is Sent to or Received from Zapier?

Please see the Data Field Definitions for full details.

Is My Data Secure?

WooCommerce Zapier always sends and receives your WooCommerce over an HTTPS encrypted connection, which ensures the connection between your WooCommerce installation and the Zapier.com service is secure.

Your WooCommerce store require an SSL certificate for this secure connection to operate. Please see System Requirements for more details.

We also recommend familiarizing yourself with Zapier’s Terms of Service.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Store?

We, the developers of WooCommerce Zapier does not access, transfer or store any of your customers data whatsoever.

The WooCommerce Extension stores information of all the incoming or outgoing connections. Everything else is transferred as soon as possible from/to Zapier. The data is temporarily stored in memory and/or in a WordPress temporary table.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Collect?

We, the developer of the Zapier Integration (OM4) does not transfer or store any of your customers data whatsoever. In the event of support request, we request the WooCommerce status information and may request an access to your WooCommerce store and Zapier account.

The WooCommerce Extension designed to collect and send (or receive) supported Resources data to (or from) the Zapier service. You can see all the data in the Field Definitions tables.

Please see GDPR Compliance chapter for more information on data privacy.

What Data Do You Share?

The WooCommerce Zapier Extension communicates directly between your WooCommerce store an Zapier. For reference, here is the Zapier Privacy Policy and Automattic (WooCommerce) Privacy Policy pages.

Please see GDPR Compliance chapter for more information on data privacy.


Last update: April 7, 2020